Work with us!

We’re ambitiously creating an exciting future built on an enviable and outstanding past. We love what we do, and every single member of our team translates that passion into outstanding floral designs and memorable customer service. We work hard, we care about the detail, we go the extra mile. We are McQueens Flowers, and if you’re talented and share our passion, we’d love to hear from you. For open applications, please submit your CV to lee.sansom@mcqueensflowers.com - for open roles please apply via the link provided at the end of each job description.

Current available roles:

Job Title: E-Commerce Manager

Reports to: Head of Retail and School Operations

Location: Bethnal Green, London

Our story

McQueens Flowers has been telling stories with flowers since 1991 - building a reputation around the world for creating beautiful and memorable floral designs perfectly matched to every occasion and setting.

What started out in London’s East End as a home of simple, stylish London flowers - beautifully presented, has grown to become one of the world’s most respected and admired luxury floral design companies – setting the standard for floral quality, style and elegance.

The McQueens International Flower School opened in 1998, drawing on our unique perspective as a successful practitioner across all facets of professional floristry, to become a leading global educator of those who wish to enter professional floristry and further develop their career.

With creative studios, workshops and flower schools in London, New York and Seoul – and with Beverly Hills, Doha and Dubai opening in 2021, McQueens Flowers is a truly international affair, with customers in more than 25 countries.

Our talented team demonstrates mastery of our craft in some of the world’s finest hotels and restaurants including Claridge’s Hotel in London and The Peninsula Hotel in New York, and at world- famous events such as Vanity Fair’s Oscars After Party, the All England Lawn Tennis Club’s Wimbledon Champion’s Ball and the London Evening Standard Theatre Awards – along with hundreds of other stunning venues and events across the world.

The McQueens Flowers Group acquired quintessentially English florist, Hayford & Rhodes in 2020 – a 98- year-old London business that’s best known for marrying brides like princesses in real castles such as Buckingham Palace and The Tower of London!

In 2019, we became the only florist in the world to be awarded a Butterfly Mark from Positive Luxury and will begin the journey to become B-Corp Accredited in 2021. 

Our vision

McQueens Flowers is a British luxury brand with a global reputation and teams in three continents. Our vision is to be ‘the most respected luxury floral design brand in the world.’

We are not just another florist. We are a creator, an artist, an influencer, an inspirer, and educator, and emotion-maker. We were founded on a pioneering principle in 1991, and we must never lose sight of that. We should always talk and behave like the pioneer and benchmark that we are. We are a cultural creator. We want to be the most desirable yet accessible creator ever working with flowers.

Our customers and flowers school students expect exceptional quality, thoughtful and seamless service, and the highest level of creativity every single time. They trust us to deliver what we have promised to do, and we must always go the extra mile.

In short, we must always be nothing less than brilliant every single day.

Role:

To develop and deliver a market-leading global eCommerce experience across McQueens Flowers and Hayford and Rhodes which delivers against engagement, sales and profit targets.

 Responsibilities:

  • Develop and deliver the ecommerce strategy and tactical plan to deliver against department and business sales targets.
  • Deliver website sales and performance reporting; producing daily, weekly and monthly reports, analysis and actions.
  • Create and drive strategies to deliver sales profitably.
  • Lead website initiatives to constantly improve the customer journey.
  • Maximise eCommerce performance through effective day-to-day management of the website including conversion, ATV and traffic.
  • Project manage the development of the eCommerce platform, technical integrations with third party platforms and services.
  • Develop the eCRM strategy to increase relevance and maximise repeat purchases.
  • ensure the brand tone-of-voice is consistent and in line with overall brand values.
  • Manage the Customer Sales Team in delivering exceptional customer services and increased sales.
  • Consistently identify new and better ways of doing things to add value, streamline processes and create opportunities.
  • Comply with all company policies and procedures at all times.
This job description is intended to provide a broad outline of the main responsibilities It is expected that the job-holder will be flexible in developing their role by mutual agreement, and that they may be required to carry out other duties commensurate with their grading and expertise.

    Requirements:

    • Commercial in approach and advanced experience in online trading.
    • 2 years’ experience in a similar role, managing the online store for a growing luxury brand.
    • Strong technical expertise and experience of working with technical teams delivering projects.
    • Motivated by delighting customers with a good understanding of what makes a great digital experience.
    • Comfortable working with large amounts of data, creating custom reports and delivering insights.
    • Strong understanding of eCommerce trends in the luxury space.
    • Shopify experience desirable.
    • An ability to plan ahead and be organised.
    • Highly organised with good attention to detail.
    • Highly motivated and able to work under pressure.

    Please apply here

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    Job Title: Head of Contracts
    Reports to: COO 
    Location: Bethnal Green, London

    Role:
    The job-holder will be a valued and talented member of the McQueens Flowers management team, with responsibility for the team that conceives, designs and creates exceptional and profitable floral designs and installations for our contract customers. You’ll be leading a large team of Lead Creatives, Senior Florists, Florists and Assistant Florists – requiring you to not only be an outstandingly talented and creative florist yourself, but to also be a great people manager, a motivating and confident communicator, highly organised, and have a good head for numbers too.

    Our customers include some of the world’s most luxurious and demanding hotels, restaurants, corporate venues, and private individuals – all of whom expect a flawless execution of the services we have committed to provide to them. The team of florists and florists’ assistants you will lead play a vital role in making this happen, and you and your team need to be committed to going the extra mile when necessary – settling for nothing less than perfection and quality.
    The role calls for a combination of leadership, passion, creativity, flexibility, team-working, interpersonal skills, organisation and planning, attention to detail, budget and cost control, and staying calm under pressure. Much of the work we do is carried out during unsocial hours, so early morning starts, late nights and working weekends are often part of the job for you and your team.

    Duties:
    - Ensuring that lead creatives prepare on-brand design concepts, mood boards and detailed presentations
    - Ensuring that your team designs jaw-dropping and emotion-making floral designs that perfectly meet our clients’ briefs
    - Ensuring that all installations are designed and installed with durability for the required timeframe in mind, and that arrangements are maintained to the highest standard between installations where we contracted to provide maintenance
    - Ensuring that flowers, equipment and other items required are ordered in a timely fashion using appropriate and approved suppliers, staying within budget for each order
    - Ensuring that your team provides correct information to our Finance team to enable them to invoice clients on time
    - Ensuring that your team maintains accurate and timely records (of all types) relating to jobs and customers
    -Leading, inspiring and managing a large team of lead creatives, florists and florists’ assistants
    - Coaching, training and developing lead creatives to enable them to optimise the performance of their teams
    - Identifying and developing talent
    - Recruitment of suitably talented and experienced lead creatives, florists and florists’ assistants
    - Working with other members of the management team and colleagues in other disciplines (such as Finance) in a collaborative, proactive and timely manner
    - Proactively identifying and implementing ways to improve gross margin and profitability
    - Active participation in management team meetings and activities
    - Comply with all company policies and procedures at all times
    - This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement, and that they may be required to carry out other duties commensurate with their grading and expertise

    Requirements:
    - Experience in designing and installing confident, imaginative and forward-thinking floral designs
    - Creativity and passion
    - A proven ability to prepare and manage budgets
    - An ability to plan ahead and be organised
    - Ability to lead a large team of creatives
    - Advanced knowledge of flower varieties and floristry techniques
    - A strong understanding of customer needs and going the extra mile
    - Excellent knowledge of the flower industry
    - Highly organised with good attention to detail
    - Highly motivated and able to work under pressure
    - Minimum 5 years of experience working in the flower industry, with at least 3 years of experience of contract floristry
    - A commitment to continuing their professional development
    Good oral and written communicator in English
    Full UK driving licence essential

    This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement and that they may be required to carry out other duties commensurate with their grading and expertise.

    Please apply here

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    Job Title: Senior Florist (Full Time)
    Department: Contracts
    Reports to: Line Manager
    Location: Bethnal Green, London

    Role:
    The job-holder will be a valued member of the McQueens talent team, with responsibility for helping to produce exceptional floral designs and installations. A senior member in a team of Florists and Assistant Florists, the applicant needs to demonstrate a high level of creativity and technical competence as well as well-developed communication, teamwork, and organisational skills.

    Our customers include some of the world’s most luxurious and demanding hotels, restaurants and event venues, and organisers – all of whom expect a flawless execution of the services we have committed to providing to them. Senior Florists play a vital role in making this happen and need to be committed to going the extra mile when necessary – settling for nothing less than perfection and exceptional quality.

    The role calls for a combination of passion, creativity, flexibility, team-working, interpersonal skills, organisation and planning, attention to detail, and staying calm under pressure. Early morning starts are common and overnight shifts are sometimes necessary.

    Duties:
    - Supporting Line Manager
    - Working within a team
    - Preparation of mood boards and quotations
    - Planning designs and installations
    - Ordering of flowers and sundries within budget
    - Preparation of vases, materials, and equipment
    - Conditioning and preparation of flowers
    - Loading and unloading of vans
    - Competently and safely driving vans throughout London - if applicable.
    - Installing floral displays
    - Tidying up and removal of waste after installation
    - Breaking down and clearing previous installation
    - Maintaining arrangements between installations
    - Compliance with all company policies and procedures at all times

    Requirements:
    - A clear passion for floristry
    - Creative flair and a forward-thinking attitude
    - The ability to work within set budgets
    - Strong organisational skills
    - A team player
    - Strong knowledge of flower varieties and floristry techniques
    - Strong knowledge of the flower industry
    - Highly organised with good attention to detail
    - Highly motivated and able to work under pressure
    - Experience in contract and retail floristry
    - Good oral and written communicator in English
    - Excellent people skills
    - Computer literate
    - Full UK driving license preferred
    - Strong understanding customer needs, delighting them and going the extra mile

    This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement and that they may be required to carry out other duties commensurate with their grading and expertise.

    Please apply here

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    Job Title: Workroom Florist (Part Time)
    Department: Retail
    Reports to: Shop Manager
    Location: Bethnal Green, London

    Role:
    The job-holder will be a valued member of the McQueens talent team, with responsibility for helping to produce exceptional floral designs. A member in a team of Workroom Florists the applicant needs to demonstrate a high level of creativity and technical competence as well as well-developed communication, teamwork, and organisational skills.

    Our customers include some of the world’s most luxurious and demanding hotels, restaurants and event venues, and organisers – all of whom expect a flawless execution of the services we have committed to providing to them. Workroom Florists play a vital role in making this happen and need to be committed to going the extra mile when necessary – settling for nothing less than perfection and exceptional quality.

    The role calls for a combination of passion, creativity, flexibility, team-working, interpersonal skills, organisation and planning, attention to detail, and staying calm under pressure. Early morning starts are common and overnight shifts are sometimes necessary.

    Duties:

    - Working within a team of Senior and Assistant Florists

    - Assisting customers with their orders over the phone

    - Conditioning and preparation of flowers 

    - Crafting beautiful bouquets and floral designs according to agreed briefs 

    - Wrapping and packaging designs for transport and delivery

    - Loading and unloading of vans

    - Tidying up and removal of waste 

    - Compliance with all company policies and procedures at all times

    Requirements:
    - A clear passion for floristry
    - Creative flair and a forward-thinking attitude
    - The ability to work within set budgets
    - A team player
    - Strong knowledge of flower varieties and floristry techniques
    - Strong knowledge of the flower industry
    - Highly organised with good attention to detail
    - Highly motivated and able to work under pressure
    - Experience in retail floristry
    - Good oral and written communicator in English
    - Excellent people skills
    - Computer literate
    - Full UK driving license preferred
    - Strong understanding customer needs, delighting them and going the extra mile

    This job description is intended to provide a broad outline of the main responsibilities only. It is expected that the job-holder will be flexible in developing their role by mutual agreement and that they may be required to carry out other duties commensurate with their grading and expertise.

    Please apply here